Privacy Policy

WITHIN WHAT TIME PERIOD DO I HAVE TO RETURN THE PRODUCT?

Buyers can initiate the return / refund request of their unpacked product within 3 (three) days of delivery only if product box is unopened/ untampered. If the packaging of the product box is tampered with/ opened, the product will not be accepted for return / refund.

HOW AND WHEN WILL I GET MY REFUND?
We will initiate the refund process once you receive the package with the item in it. The refund will be made to the same payment option(s) originally used to pay for the order. Please note we will not be able to return the same by cheque or cash.

WHAT DO I DO IN CASE I WAS TO CANCEL MY ORDER BEFORE THE SHIPMENT REACHES ME?
Please write to info@waterhouseproductsltd.com with transaction details along with the reason of cancellation. We will initiate the refund process once we receive your cancellation request. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that applicable bank charges of 2.5%, Services Tax 10% on the bank charges and ECESS of 0.3% on Service Tax would be deducted.

CANCELLATIONS / RETURN
You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.

REFUND POLICY
When you order a product online, there may be instances when you need to return the product and get a refund for different reasons. Before you return a product, it is important to understand the policies in place to avoid any problems. To ensure that our customers enjoy a hassle-free services when returning a product and getting a refund, WaterHouse Product Ltd.  provides in detail all the necessary information related to return and refund policy. Whether you want to return a product, know the time period within which you need to return the product, or learn about the cancellation policy of KENT, you can find all the required information.

 

BILLING AND SHIPPING POLICY

One of the important factors that most of the customers consider is the billing and shipping policy. Taking into consideration this factor, we have a separate section dedicated to the billing and shipping policy. Having a clear idea about the billing and shipping policy is necessary in order to avoid any type of confusion in the future. We  provides a detailed information about the billing and shipping policy that you need to know when ordering an item from us. Whether you need to find out about the delivery time, track the delivery status, warranties and guarantees, we have all the information that you need.

HOW LONG WILL IT TAKE FOR ME TO GET DELIVERY?

Most orders are dispatched within 2-3 business days. Delivery time will vary based on your location. Most packages get delivered within 10-15 days.

HOW DO I TRACK THE EXACT DELIVERY STATUS?

Once your order is shipped, you will get a mail informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company’s web site.

DURING WHAT HOURS OF THE DAY CAN I EXPECT DELIVERY?

Deliveries are made during office hours 9am to 7pm.

WILL I BE INFORMED OF THE EXACT TIME OF DELIVERY?

The couriers deliver during office hours and for more specific details you can contact the courier company directly.

DELIVERY POLICY

Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper’s branch office / dealer for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment.

WHAT HAPPENS IF I AM NOT AT MY DELIVERY ADDRESS AT THE TIME OF DELIVERY?

The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.

DO I HAVE TO SIGN FOR THE PARCEL PERSONALLY, OR CAN SOMEONE ELSE SIGN FOR IT?

People in your household can sign for the parcel but they will be asked for some proof of identification

PARTIAL SHIPMENTS

You can buy several items on WaterHouse Products Ltd in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items.